Please read these terms carefully. By signing an order, accepting a quote, starting a trial or using fieldGRID on behalf of an organisation, you agree to them on that organisation's behalf and confirm you are authorised to do so.
1. Who we are
fieldGRID is the registered business name of Adelino Duarte, a sole trader, registered with the Companies Registration Office (CRO), Ireland under business name number 776526, of 7 Askea Court, Tullow Road, Carlow, R93 K773, Ireland (“fieldGRID”, “we”, “us”).
2. The agreement
The agreement between fieldGRID and the subscribing organisation (the “Customer”) is made up of: the order, quote or written plan confirmation we send you; these Terms; the Data Processing Agreement; and the Privacy notice. If they conflict, the order or quote applies first, then the Data Processing Agreement for personal data, then these Terms.
fieldGRID is provided to businesses and organisations only. It is not offered to consumers, and consumer-protection rules that apply only to consumers do not apply to this agreement.
3. Accounts and users
- The Customer decides who may use its workspace, what they can access and which organisation units they belong to, and is responsible for its users' actions in fieldGRID.
- Each user must have their own account. Sign-in details must be kept confidential and not shared. We recommend two-step verification for all administrators.
- The Customer must tell us promptly about any unauthorised use of its workspace that it becomes aware of.
- The company owner and administrators are responsible for keeping company details, users and access up to date.
4. Plans, trial and fees
- Plans. The plan in your order decides which modules your workspace includes. Published prices are on our pricing page; an individually agreed price in your order takes precedence.
- Users. Fees are charged per active user, with a minimum of 3 paid seats. Invitations are not charged until accepted.
- Trial. Paid plans may start with a 30-day trial. At the end of the trial the subscription continues on the agreed plan unless you tell us in writing before the trial ends that you do not wish to continue.
- Invoices. We invoice monthly or annually as agreed. Prices are in euro and exclude VAT, which is added where applicable. Invoices are payable within 30 days by bank transfer or another method we agree. We do not take automatic card payments.
- Storage. Each plan includes cloud storage as described on the pricing page or in your order. Using more storage never creates an automatic charge: additional storage is billed only once you agree it with us. If you do not agree additional storage, we may ask you to reduce usage.
- Late payment. If an invoice is unpaid 14 days after a written reminder, we may suspend access until it is paid. Your data is kept during a suspension. Statutory interest on late commercial payments may apply under Irish law.
- Price changes. We may change published prices with at least 30 days' written notice. Changes apply from your next billing period, or, for annual plans, from your next renewal.
5. Acceptable use
The Customer and its users must not:
- use fieldGRID for anything unlawful, or to store or share content they have no right to use;
- try to access another organisation's data, bypass security or access controls, or probe or overload the service;
- reverse engineer, copy or resell the service, except as the law expressly allows;
- upload malware, or use the service to send unsolicited messages;
- process special categories of personal data (such as health data) in fieldGRID unless the Customer has a lawful basis and appropriate safeguards for doing so.
We may suspend a user or workspace where it is reasonably necessary to protect the service, other customers or the law, and will tell the Customer as soon as we reasonably can.
6. Your data
- The Customer owns the data it and its users put into fieldGRID (“Customer Data”). We use it only to provide, secure and support the service, as set out in the Data Processing Agreement.
- Company administrators can export company data from the portal at any time.
- After the agreement ends, the Customer may ask for an export within 30 days. We then delete Customer Data from the live service within 90 days, unless the law requires us to keep it. Copies in backups are removed as those backups expire.
- We may use aggregated, anonymous information about how the service is used (which does not identify the Customer or any person) to run and improve fieldGRID.
7. Service and support
- We take reasonable care to keep fieldGRID available and secure, but we do not guarantee uninterrupted or error-free service unless a service level is agreed in writing.
- We may carry out maintenance, preferably outside normal Irish business hours, and will give notice of planned work that is likely to cause significant interruption.
- We may improve or change features. If we remove a feature that is material to your plan, we will give reasonable notice.
- Support is available by email at contact@fieldgrid.cloud and through the in-portal support form during Irish business hours.
8. Payroll Prep and records
Payroll Prep calculates gross pay from records approved in fieldGRID and produces gross pay statements and export files. It does not calculate tax, PRSI, USC or other deductions, produce payslips showing net pay, or submit anything to Revenue. The Customer remains responsible for its payroll, employment, tax and record-keeping obligations and for checking figures before using them.
Similarly, safety, training, fleet and other records in fieldGRID support the Customer's own compliance processes; they do not replace professional or legal advice.
9. Intellectual property
fieldGRID, its software, design and documentation belong to us or our licensors. We grant the Customer a non-exclusive, non-transferable right for its users to use the service during the agreement for its internal business purposes. If you send us suggestions, we may use them without obligation.
10. Confidentiality
Each party will keep the other's non-public business information confidential, use it only for this agreement and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.
11. Warranties
We will provide the service with reasonable skill and care. Except as stated in these Terms, the service is provided “as is” and, to the extent the law allows, we exclude all other warranties and conditions, including fitness for a particular purpose.
12. Limitation of liability
- Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.
- Neither party is liable for loss of profits, revenue, business or goodwill, or for any indirect or consequential loss.
- Otherwise, each party's total liability arising out of or in connection with the agreement in any 12-month period is limited to the fees paid and payable by the Customer for that period.
13. Term and termination
- Monthly subscriptions continue month to month and either party may end them with 30 days' written notice.
- Annual subscriptions run for the agreed year and renew for another year unless either party gives written notice at least 30 days before the renewal date.
- Either party may end the agreement immediately by written notice if the other materially breaches it and does not fix the breach within 30 days of being asked to, or becomes insolvent.
- On termination, access ends, and section 6 applies to your data. Fees already due remain payable. Sections that by their nature should continue (including confidentiality and liability) survive.
14. Changes to these terms
We may update these Terms. We will give at least 30 days' notice of material changes by email to the company owner or in the portal. If you do not agree, you may end the agreement before the change takes effect.
15. Governing law and disputes
This agreement is governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute. Before going to court, both parties will first try in good faith to resolve the matter by discussion.
Neither party may transfer the agreement without the other's consent, except that we may transfer it to a company that takes over the fieldGRID business, with notice to you. Neither party is responsible for delays caused by events beyond its reasonable control.
16. Contact
fieldGRID, 7 Askea Court, Tullow Road, Carlow, R93 K773, Ireland. Email contact@fieldgrid.cloud. Notices under this agreement may be sent by email to this address or to the company owner's email address on file.