fieldGRID respects your right to request deletion. Because the platform is designed primarily for organisations and their authorised workforce, your user account may be distinct from business records controlled by the organisation you work with.
1. Make a deletion request
If you can sign in, you can delete your account yourself at Delete my account. Otherwise, request it by email below.
Email contact@fieldgrid.cloud with the subject fieldGRID Account Deletion Request. Where possible, send the request from the email address associated with your account.
Please include:
- Your name
- Your fieldGRID account email address
- Your company or organisation, if applicable
We may need to verify your identity before processing the request. This helps protect accounts and information from unauthorised deletion.
Do not send your password, authentication code or copies of unrelated sensitive field records.
2. What happens after a verified request
fieldGRID will process deletion of the user account and personal information for which fieldGRID is responsible, except where information must or may lawfully be retained.
Deletion may include your fieldGRID user account, associated authentication information, profile information, account preferences and other personal information controlled directly by fieldGRID that is no longer required.
Deletion from backup or disaster-recovery systems may occur according to normal backup-retention cycles.
3. Organisation-controlled records
If your account was created or managed by an employer, contractor or another organisation, some information may form part of that organisation’s business records. This may include:
- Forms and submissions
- Timesheets, work logs and payroll-related records
- Expense claims and leave records
- Safety, training, project and job records
- Reports, field photographs, geo-tagged records and company documents
- Audit records and operational communications
Deleting your user account does not automatically require deletion of every record you created as part of your work for an organisation.
The organisation may need to retain information for employment, payroll, taxation, health and safety, contractual, regulatory, legal, audit or other legitimate purposes. Where the organisation controls that information, fieldGRID cannot independently override its lawful retention requirements.
Who to contact
Contact your employer, company administrator, HR department, Data Protection Officer where applicable, or the organisation responsible for your account. fieldGRID will assist organisations with valid data-protection requests where required.
4. Your right to erasure
Under applicable data-protection law, including the GDPR where applicable, you may have the right to request erasure of personal information. The right is not absolute.
Information may be retained where necessary to meet a legal obligation, establish or defend legal claims, comply with a regulatory requirement, or where another lawful basis permits continued retention. Where no lawful reason remains, relevant personal information will be deleted.
5. How long deletion takes
Valid requests will be processed without undue delay and in accordance with applicable data-protection requirements. Some information may take additional time to disappear from backup systems, security logs or other systems operating on scheduled retention cycles.
Where information cannot be deleted, fieldGRID may explain the lawful reason for retention where required.
6. Leaving a company is different
An employer or organisation may remove you from its fieldGRID workspace without deleting historical business records associated with your work. Your login may be disabled while authorised company users retain access to timesheets, forms, reports, project or safety records, field photographs and other organisation records.
7. Need help?
For account or data-deletion questions, email contact@fieldgrid.cloud. For information controlled by an employer or another organisation, contact that organisation directly as well.